/* PRD visual contract: metrics live in integrated analytical surfaces, not card grids. */
.sidebar .logout{margin-top:auto}

/* Conjunto óptico próprio: 20px, traço uniforme e sem dependência externa. */
.nav-item .nav-icon{position:relative;display:block;width:20px;height:20px;margin:0;color:currentColor;font-size:0;opacity:.9;transition:opacity .18s ease,transform .18s ease}
.nav-item:hover .nav-icon,.nav-item.active .nav-icon{opacity:1;transform:translateY(-1px)}
.nav-item.active .nav-icon{filter:drop-shadow(0 0 7px rgba(215,195,147,.2))}
.nav-icon:before,.nav-icon:after{content:"";position:absolute;display:block;box-sizing:border-box}

.icon-home:before{left:4px;top:8px;width:12px;height:9px;border:1.5px solid currentColor;border-top:0;border-radius:0 0 2px 2px}
.icon-home:after{left:5px;top:3px;width:10px;height:10px;border-left:1.5px solid currentColor;border-top:1.5px solid currentColor;border-radius:2px 0 0;transform:rotate(45deg)}

.icon-chat:before{left:2px;top:3px;width:16px;height:12px;border:1.5px solid currentColor;border-radius:7px}
.icon-chat:after{left:5px;top:12px;width:6px;height:6px;border-left:1.5px solid currentColor;border-bottom:1.5px solid currentColor;transform:skew(-27deg) rotate(-16deg);background:var(--ink-2)}
.nav-item.active .icon-chat:after{background:#1d2b22}

.icon-calendar:before{left:2px;top:4px;width:16px;height:14px;border:1.5px solid currentColor;border-radius:3px;background:linear-gradient(to bottom,transparent 4px,currentColor 4px 5.5px,transparent 5.5px)}
.icon-calendar:after{left:6px;top:1px;width:1.5px;height:6px;border-radius:2px;background:currentColor;box-shadow:7px 0 currentColor}

.icon-guests:before{left:7px;top:2px;width:7px;height:7px;border:1.5px solid currentColor;border-radius:50%}
.icon-guests:after{left:3px;top:11px;width:15px;height:7px;border:1.5px solid currentColor;border-radius:9px 9px 3px 3px}

.icon-journey:before{left:2px;top:3px;width:5px;height:5px;border:1.5px solid currentColor;border-radius:50%;box-shadow:11px 0 0 -1.5px var(--ink),11px 0 0 0 currentColor,11px 10px 0 -1.5px var(--ink),11px 10px 0 0 currentColor}
.nav-item.active .icon-journey:before{box-shadow:11px 0 0 -1.5px #1d2b22,11px 0 0 0 currentColor,11px 10px 0 -1.5px #1d2b22,11px 10px 0 0 currentColor}
.icon-journey:after{left:7px;top:5px;width:7px;height:11px;border-top:1.5px solid currentColor;border-right:1.5px solid currentColor;border-bottom:1.5px solid currentColor;border-radius:0 4px 4px 0}

.icon-campaign:before{left:2px;top:5px;width:13px;height:10px;border:1.5px solid currentColor;border-radius:3px 1px 1px 3px;transform:perspective(12px) rotateY(-12deg)}
.icon-campaign:after{left:15px;top:7px;width:3px;height:6px;border-right:1.5px solid currentColor;border-radius:0 3px 3px 0;box-shadow:-10px 8px 0 -1px currentColor;transform:rotate(-2deg)}

.icon-analytics:before{left:3px;bottom:3px;width:3px;height:7px;border-radius:1px;background:currentColor;box-shadow:5px -4px 0 currentColor,10px -9px 0 currentColor}
.icon-analytics:after{left:1px;bottom:1px;width:17px;height:1.5px;border-radius:2px;background:currentColor}

.demo-badge{
  padding:7px 10px;
  border:1px solid rgba(215,195,147,.2);
  border-radius:999px;
  color:rgba(244,239,227,.6);
  background:rgba(215,195,147,.06);
  font-size:8px;
  letter-spacing:.12em;
  text-transform:uppercase;
}

.dashboard-filters{
  display:grid;
  grid-template-columns:170px minmax(220px,1fr) minmax(190px,.8fr) auto;
  align-items:end;
  gap:1px;
  padding:5px;
  margin-bottom:16px;
  border-radius:17px;
  overflow:hidden;
}

.dashboard-filters label{padding:8px 13px;border-right:1px solid rgba(255,255,255,.07)}
.dashboard-filters label>span{display:block;color:#78857c;font-size:8px;letter-spacing:.12em;text-transform:uppercase;margin-bottom:5px}
.dashboard-filters select{width:100%;border:0;background:transparent;color:var(--cream);font-size:10px;color-scheme:dark;outline:0}
.filter-reset{align-self:stretch;border:0;background:transparent;color:#87948b;font-size:9px;padding:0 14px;display:flex;align-items:center;gap:9px;white-space:nowrap}
.filter-reset i{width:6px;height:6px;border-radius:50%;background:var(--mint);box-shadow:0 0 12px rgba(121,210,176,.7)}

.intelligence-surface{
  border-radius:28px;
  padding:30px;
  overflow:hidden;
  background:linear-gradient(135deg,rgba(31,62,46,.72),rgba(8,23,16,.68));
}

.pulse-heading{display:flex;align-items:center;justify-content:space-between;gap:28px}
.pulse-heading h2{font-size:clamp(30px,3.2vw,48px);letter-spacing:-.05em;font-weight:430;margin:14px 0 7px}
.pulse-heading p:last-child{font-size:12px;color:var(--muted);margin:0}
.pulse-orbit{position:relative;width:82px;height:82px;display:grid;place-items:center;flex:0 0 auto}
.pulse-orbit span,.pulse-orbit i{position:absolute;border:1px solid rgba(121,210,176,.24);border-radius:50%}
.pulse-orbit span{inset:0;background:radial-gradient(circle,rgba(121,210,176,.16),transparent 66%);box-shadow:0 0 38px rgba(121,210,176,.08)}
.pulse-orbit i:nth-of-type(1){inset:14px}.pulse-orbit i:nth-of-type(2){width:7px;height:7px;top:8px;right:18px;background:var(--mint);border:0;box-shadow:0 0 14px var(--mint)}
.pulse-orbit b{font-size:10px;letter-spacing:.16em;font-weight:550}

.rhythm-chart{display:grid;grid-template-columns:185px minmax(0,1fr);gap:24px;align-items:end;margin:26px 0 5px;padding-top:22px;border-top:1px solid rgba(255,255,255,.07)}
.rhythm-copy{align-self:center;display:flex;flex-direction:column}
.rhythm-copy span{font-size:8px;color:var(--gold);letter-spacing:.15em;text-transform:uppercase}
.rhythm-copy b{font-size:14px;margin:8px 0 6px}
.rhythm-copy small{font-size:8px;color:#829087;line-height:1.5}
.rhythm-chart svg{display:block;width:100%;min-width:0;height:145px;overflow:visible}
.chart-reference{fill:none;stroke:rgba(215,195,147,.25);stroke-width:1.5;stroke-dasharray:5 7}
.chart-area{fill:url(#pulseFill)}
.chart-live{fill:none;stroke:#79d2b0;stroke-width:2.2;filter:drop-shadow(0 0 8px rgba(121,210,176,.35))}
.chart-axis text{fill:#718078;font-size:9px}

.intelligence-surface .overview-ribbon{border-top:1px solid rgba(255,255,255,.07);border-bottom:1px solid rgba(255,255,255,.07);border-radius:0;margin-top:3px}
.intelligence-surface .metric-ribbon .metric{min-height:98px;padding:19px 20px}
.intelligence-surface .metric-ribbon .metric:first-child{padding-left:0}
.intelligence-surface .metric-ribbon .metric:last-child{padding-right:0}
.pulse-insight{display:grid;grid-template-columns:28px 1fr auto;gap:12px;align-items:center;padding-top:20px}
.insight-signal{display:grid;place-items:center;width:27px;height:27px;border-radius:50%;background:rgba(215,195,147,.09);color:var(--gold)}
.pulse-insight p{margin:0;display:flex;flex-direction:column;gap:3px}
.pulse-insight b{font-size:10px}.pulse-insight p span{color:#89968d;font-size:9px}

.operations-surface{display:grid;grid-template-columns:1.08fr .92fr;margin-top:16px;border-radius:24px;padding:0 25px;overflow:hidden}
.operation-column{min-width:0;padding:24px 0}
.operation-column+.operation-column{padding-left:25px;margin-left:25px;border-left:1px solid rgba(255,255,255,.07)}
.operation-column .panel-head h3{display:flex;align-items:baseline;gap:5px}
.operation-column .panel-head h3 strong{font-size:22px;font-weight:420;color:var(--cream)}
.operation-column>.capacity-line{margin:22px 0 8px}
.operation-column>small{font-size:9px;color:var(--muted)}

.metric-ribbon{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:0;
  padding:0;
  overflow:hidden;
  border-radius:21px;
}

.metric-ribbon .metric,
.metric-ribbon .module-stat{
  min-height:112px;
  padding:20px 22px;
  border:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
  backdrop-filter:none;
  -webkit-backdrop-filter:none;
}

.metric-ribbon .metric + .metric,
.metric-ribbon .module-stat + .module-stat{
  border-left:1px solid rgba(255,255,255,.07);
}

.metric-ribbon .attention{
  background:linear-gradient(125deg,rgba(113,57,31,.16),rgba(255,255,255,.015));
}

.overview-ribbon{margin-top:16px}
.module-metrics.metric-ribbon{margin-bottom:16px}

.client-cell .tag-row{margin-top:7px}
.client-table td:first-child{min-width:205px}
.profile-kpis{grid-template-columns:repeat(3,1fr)}

.journey-list{
  display:block;
  padding:0 22px;
  border-radius:21px;
  overflow:hidden;
}

/* A jornada é uma timeline; as etapas não são mini-cards. */
.journey-canvas .flow-track{position:relative;gap:12px}
.journey-canvas .flow-node,
.journey-canvas .flow-split>div{
  border:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
}
.journey-canvas .flow-node{padding:10px 8px;min-height:96px}
.journey-canvas .flow-node.accent{border:0;background:transparent}
.journey-canvas .flow-node>span{width:25px;height:25px;border:1px solid rgba(215,195,147,.2);background:rgba(215,195,147,.08)}
.journey-canvas .flow-split{gap:12px;padding-left:5px;border-left:1px solid rgba(215,195,147,.18)}
.journey-canvas .flow-split>div{min-height:42px;padding:4px 0 4px 13px;border-left:2px solid rgba(121,210,176,.38);justify-content:center}
.journey-canvas .flow-split>div.negative{border:0;border-left:2px solid rgba(255,140,120,.35)}
.journey-canvas .flow-track>i{font-size:14px;color:rgba(215,195,147,.42)}

/* BI: uma única superfície de inteligência, dividida por ritmo e hierarquia — não por cards. */
.intelligence-head>p{margin:0;color:#758279;font-size:9px;letter-spacing:.08em;text-transform:uppercase}.intelligence-head>p i{color:var(--gold);font-style:normal;margin:0 7px}
.bi-filters{margin-bottom:16px}
.analytics-sheet{padding:0;border-radius:27px;overflow:hidden}
.bi-pulse{display:grid;grid-template-columns:minmax(190px,245px) minmax(240px,1fr) minmax(180px,220px);gap:22px;align-items:center;padding:32px;border-bottom:1px solid rgba(255,255,255,.075);background:linear-gradient(110deg,rgba(31,66,49,.28),transparent 65%)}
.bi-pulse-copy{display:flex;flex-direction:column}.bi-pulse-copy>strong{font-size:42px;font-weight:360;letter-spacing:-.055em;margin:14px 0 0}.bi-pulse-copy>span{font-size:10px;color:var(--muted)}.bi-pulse-copy>p:last-child{font-size:9px;color:#7f8c83;margin:18px 0 0}.bi-pulse-copy>p:last-child b{color:var(--mint);font-size:11px;margin-right:4px}
.bi-trend{min-width:0}.trend-legend{display:flex;justify-content:flex-end;gap:18px;font-size:8px;color:#76837a;margin-bottom:10px}.trend-legend span{display:flex;align-items:center;gap:6px}.trend-legend i{width:14px;height:2px;background:var(--mint)}.trend-legend span+span i{background:rgba(215,195,147,.35)}
.trend-bars{height:126px;display:flex;align-items:flex-end;gap:7px;border-bottom:1px solid rgba(255,255,255,.08);background:repeating-linear-gradient(to top,rgba(255,255,255,.035) 0 1px,transparent 1px 32px)}.trend-bars i{height:var(--h);flex:1;border-radius:3px 3px 0 0;background:linear-gradient(to top,rgba(121,210,176,.16),rgba(121,210,176,.7));box-shadow:0 0 12px rgba(121,210,176,.07)}.trend-axis{display:flex;justify-content:space-between;color:#657169;font-size:7px;margin-top:7px}
.bi-forecast{align-self:stretch;border-left:1px solid rgba(255,255,255,.075);padding-left:28px;display:flex;justify-content:center;flex-direction:column}.bi-forecast>span{font-size:9px;color:var(--muted)}.bi-forecast>strong{font-size:clamp(22px,2vw,28px);font-weight:380;margin:10px 0 4px;white-space:nowrap}.bi-forecast>small{font-size:8px;color:#748178}.confidence{display:flex;align-items:center;gap:8px;margin-top:20px;font-size:8px;color:var(--gold)}.confidence i{width:6px;height:6px;border-radius:50%;background:var(--gold);box-shadow:0 0 12px rgba(215,195,147,.5)}
.bi-kpi-strip{display:grid;grid-template-columns:repeat(4,1fr);border-bottom:1px solid rgba(255,255,255,.075)}.bi-kpi-strip button{min-height:110px;border:0;border-right:1px solid rgba(255,255,255,.075);background:transparent;text-align:left;padding:20px 28px;display:flex;flex-direction:column;cursor:pointer}.bi-kpi-strip button:last-child{border-right:0}.bi-kpi-strip span{font-size:9px;color:var(--muted)}.bi-kpi-strip strong{font-size:24px;font-weight:390;margin:9px 0 3px}.bi-kpi-strip small{font-size:8px;color:var(--gold)}.bi-kpi-strip button:hover{background:rgba(215,195,147,.035)}
.decision-line{display:grid;grid-template-columns:30px 1fr auto;gap:15px;align-items:center;padding:22px 28px;border-bottom:1px solid rgba(255,255,255,.075);background:linear-gradient(90deg,rgba(215,195,147,.045),transparent)}.decision-line h3{font-size:14px;margin:6px 0 4px}.decision-line>div>p:last-child{font-size:9px;color:#839087;margin:0;line-height:1.5}.decision-line .add-button{white-space:nowrap}
.bi-analysis-row{display:grid;grid-template-columns:1.12fr .88fr;border-bottom:1px solid rgba(255,255,255,.075)}.bi-block{padding:28px;min-width:0}.bi-analysis-row>.bi-block+.bi-block{border-left:1px solid rgba(255,255,255,.075)}
.bi-title{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:24px}.bi-title h3{font-size:16px;margin:8px 0 0}.bi-title .text-button{white-space:nowrap}
.funnel-stage{display:grid;grid-template-columns:92px minmax(90px,1fr) 58px 44px;align-items:center;gap:10px;min-height:33px}.funnel-stage span{font-size:8px;color:#89958d}.funnel-stage i{height:5px;border-radius:5px;background:linear-gradient(90deg,var(--mint),rgba(121,210,176,.18));width:var(--w)}.funnel-stage b{font-size:10px;text-align:right}.funnel-stage small{font-size:7px;color:var(--gold);text-align:right}
.return-main{display:flex;align-items:center;gap:25px}.return-ring{width:128px;height:128px;border-radius:50%;background:conic-gradient(var(--mint) 0 61%,rgba(255,255,255,.075) 61%);display:grid;place-items:center;position:relative;flex:0 0 auto}.return-ring:before{content:"";position:absolute;inset:12px;border-radius:50%;background:#10251b;border:1px solid rgba(255,255,255,.08)}.return-ring>div{position:relative;text-align:center;display:flex;flex-direction:column}.return-ring strong{font-size:24px;font-weight:420}.return-ring span{font-size:7px;color:#819087}.return-copy p{font-size:9px;color:#87948b;margin:0 0 8px}.return-copy p b{font-size:13px;color:var(--cream);margin-right:5px}.return-copy small{display:block;margin-top:16px;color:var(--gold);font-size:8px;line-height:1.5}.retention-lines{margin-top:23px;padding-top:16px;border-top:1px solid rgba(255,255,255,.065)}.retention-lines>span,.sentiment-line,.hour-line{display:grid;grid-template-columns:62px 1fr 34px;gap:10px;align-items:center;min-height:24px}.retention-lines b,.sentiment-line>span,.hour-line>span{font-size:8px;color:#839087}.retention-lines i,.sentiment-line>i,.hour-line>i{height:3px;background:rgba(255,255,255,.06);border-radius:4px;overflow:hidden}.retention-lines em,.sentiment-line em,.hour-line em{height:100%;display:block;background:var(--mint);border-radius:4px}.retention-lines small,.sentiment-line>b,.hour-line>b{text-align:right;font-size:8px;color:var(--cream)}
.heatmap-block{border-bottom:1px solid rgba(255,255,255,.075)}.heatmap-switch{display:flex;gap:4px}.heatmap-switch button{border:0;background:transparent;color:#758178;font-size:8px;padding:7px 10px;border-radius:10px;cursor:pointer}.heatmap-switch button.active{background:rgba(215,195,147,.1);color:var(--gold)}
.heatmap{display:grid;grid-template-columns:48px repeat(8,1fr);gap:6px;align-items:center}.heatmap>b{font-size:7px;color:#657269;text-align:center;font-weight:500}.heatmap>strong{font-size:8px;color:#89968d;font-weight:550}.heatmap>i{display:block;height:31px;border-radius:5px;background:rgba(121,210,176,var(--v));border:1px solid rgba(255,255,255,.035);cursor:pointer}.heatmap>i:hover{outline:1px solid var(--gold);transform:scale(1.03)}.heatmap>i.opportunity{background:rgba(255,179,111,.16);border-color:rgba(255,179,111,.35)}.heatmap-note{display:flex;align-items:center;gap:13px;margin-top:16px;font-size:7px;color:#6f7b73}.heatmap-note span{display:flex;align-items:center;gap:5px}.heatmap-note span i{width:9px;height:9px;border-radius:2px;background:rgba(121,210,176,.22)}.heatmap-note span+span i{background:rgba(121,210,176,.9)}.heatmap-note p{margin:0 0 0 auto;font-size:8px;color:#829087}.heatmap-note p b{color:var(--gold)}
.ranking-line{display:grid;grid-template-columns:24px 145px minmax(80px,1fr) 82px;gap:12px;align-items:center;min-height:62px;border-top:1px solid rgba(255,255,255,.06)}.ranking-line:first-of-type{border-top:0}.ranking-line>b{font-size:8px;color:rgba(215,195,147,.5)}.ranking-line>span{font-size:9px;color:var(--cream)}.ranking-line small{display:block;color:#718078;font-size:7px;margin-top:4px}.ranking-line>em{height:4px;width:var(--w);background:linear-gradient(90deg,var(--gold),rgba(215,195,147,.16));border-radius:5px}.ranking-line>strong{text-align:right;font-size:10px}
.attention-total{display:flex;align-items:baseline;gap:9px;margin:5px 0 20px}.attention-total strong{font-size:26px;font-weight:390;color:var(--orange)}.attention-total span{font-size:8px;color:#7e8b82}.attention-segments{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid rgba(255,255,255,.065);border-bottom:1px solid rgba(255,255,255,.065);margin-bottom:17px}.attention-segments button{border:0;border-right:1px solid rgba(255,255,255,.065);background:transparent;padding:14px 8px;text-align:left;cursor:pointer}.attention-segments button:last-child{border:0}.attention-segments b{display:block;font-size:16px;color:var(--cream)}.attention-segments span{font-size:7px;color:#7d8a81}.attention-clients>.add-button{float:right}
.reputation-score{display:flex;align-items:center;gap:18px;margin-bottom:21px}.reputation-score>strong{font-size:45px;font-weight:350}.reputation-score>span{display:flex;flex-direction:column;font-size:9px;color:#8a978e}.reputation-score>span b{color:var(--gold);letter-spacing:.08em;margin:4px 0}.reputation-score>span small{font-size:7px;color:var(--mint)}.reputation-score>em{margin-left:auto;font-size:10px;color:var(--cream);font-style:normal;border-left:1px solid rgba(255,255,255,.08);padding-left:18px}.sentiment-line.warn em{background:var(--orange)}.analysis-caption{font-size:8px;color:#8a968e;line-height:1.5;margin:16px 0 0;padding-top:13px;border-top:1px solid rgba(255,255,255,.06)}
.hour-line{grid-template-columns:38px 1fr 28px;min-height:27px}.hour-line em{background:linear-gradient(90deg,var(--gold),var(--mint))}.risk-note{display:grid;grid-template-columns:25px 1fr auto;gap:10px;align-items:center;margin-top:17px;padding-top:14px;border-top:1px solid rgba(255,255,255,.065)}.risk-note>span{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:rgba(255,179,111,.11);color:var(--orange)}.risk-note p{margin:0}.risk-note b{display:block;font-size:8px}.risk-note small{display:block;font-size:7px;color:#77847b;margin-top:3px}
.bi-stream-row{display:grid;grid-template-columns:1fr 1fr}.bi-stream-row>section{padding:28px}.bi-stream-row>section+section{border-left:1px solid rgba(255,255,255,.075)}.activity-line{display:grid;grid-template-columns:36px 8px 1fr;gap:10px;align-items:start;min-height:54px}.activity-line time{font-size:7px;color:#6d7971}.activity-line>i{width:6px;height:6px;border-radius:50%;background:var(--mint);box-shadow:0 0 10px rgba(121,210,176,.4)}.activity-line span{padding-bottom:12px;border-bottom:1px solid rgba(255,255,255,.055)}.activity-line b{display:block;font-size:9px}.activity-line small{display:block;font-size:7px;color:#748078;margin-top:4px}
.ask-bi{display:flex;border:1px solid rgba(215,195,147,.18);border-radius:14px;padding:5px;background:rgba(0,0,0,.13)}.ask-bi input{flex:1;min-width:0;border:0;background:transparent;color:var(--cream);padding:11px;font-size:9px}.ask-bi button{border:0;border-radius:10px;background:rgba(215,195,147,.12);color:var(--gold);padding:0 13px;font-size:8px;cursor:pointer}.bi-answer{font-size:8px;line-height:1.65;color:#839087;margin-top:16px;padding-left:13px;border-left:2px solid rgba(121,210,176,.32)}.bi-answer b{color:var(--cream)}

/* Inbox operacional: modelo mental do WhatsApp Web, linguagem visual do Óga. */
.inbox-presence{display:flex;align-items:center;gap:8px;color:#89968d;font-size:9px}.inbox-presence i{width:7px;height:7px;border-radius:50%;background:var(--mint);box-shadow:0 0 13px rgba(121,210,176,.65)}.inbox-presence b{display:grid;place-items:center;width:21px;height:21px;border-radius:50%;background:rgba(121,210,176,.1);color:var(--mint);font-size:8px}
.inbox-workspace{display:grid;grid-template-columns:minmax(240px,280px) minmax(390px,1fr) minmax(250px,290px);height:calc(100svh - 205px);min-height:560px;padding:0;border-radius:25px;overflow:hidden}
.inbox-rail,.conversation-intelligence{min-width:0;background:rgba(4,16,11,.34)}.inbox-rail{border-right:1px solid rgba(255,255,255,.075);display:flex;flex-direction:column}.inbox-search{display:flex;align-items:center;margin:16px 14px 10px;padding:0 11px;border:1px solid rgba(255,255,255,.08);border-radius:12px;background:rgba(0,0,0,.16)}.inbox-search>span{color:var(--gold);font-size:16px}.inbox-search input{min-width:0;width:100%;border:0;background:transparent;color:var(--cream);font-size:9px;padding:11px}.inbox-search input::placeholder{color:#68756d}
.inbox-tabs{display:flex;gap:2px;padding:0 14px 14px;border-bottom:1px solid rgba(255,255,255,.065)}.inbox-tabs button{flex:1;border:0;border-radius:9px;background:transparent;color:#6f7c74;font-size:7px;padding:8px 5px;cursor:pointer;white-space:nowrap}.inbox-tabs button.active{background:rgba(215,195,147,.09);color:var(--gold)}.inbox-queue-head{display:flex;justify-content:space-between;padding:14px 16px 8px;color:#66736b;font-size:7px;letter-spacing:.12em}.inbox-queue-head b{color:#8d9a91}
.inbox-conversation-list{overflow:auto;padding:0 8px 14px}.inbox-conversation{position:relative;width:100%;display:grid;grid-template-columns:38px minmax(0,1fr) 33px;gap:10px;align-items:center;border:0;border-bottom:1px solid rgba(255,255,255,.05);background:transparent;text-align:left;padding:13px 8px;cursor:pointer}.inbox-conversation:hover{background:rgba(255,255,255,.025)}.inbox-conversation.active{border-bottom-color:transparent;border-radius:14px;background:linear-gradient(115deg,rgba(215,195,147,.13),rgba(121,210,176,.055));box-shadow:inset 0 0 0 1px rgba(215,195,147,.12)}.inbox-conversation .initial{width:36px;height:36px}.queue-copy{min-width:0;display:flex;flex-direction:column}.queue-copy>b{font-size:10px}.queue-copy>small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#86938a;font-size:8px;margin:4px 0}.queue-copy>em{font-size:6px;color:var(--mint);font-style:normal;letter-spacing:.1em;text-transform:uppercase}.queue-meta{align-self:stretch;display:flex;align-items:flex-end;flex-direction:column;gap:7px}.queue-meta time{font-size:7px;color:#6e7a72}.queue-meta>b{display:grid;place-items:center;width:25px;height:25px;border-radius:50%;border:1px solid rgba(121,210,176,.18);color:var(--mint);font-size:8px}.queue-alert{width:6px;height:6px;border-radius:50%;background:var(--orange);box-shadow:0 0 9px rgba(255,179,111,.6)}
.chat-stage{min-width:0;display:grid;grid-template-rows:auto auto 1fr auto;background:linear-gradient(rgba(5,18,12,.82),rgba(5,18,12,.88)),radial-gradient(circle at 72% 20%,rgba(121,210,176,.1),transparent 32%)}.chat-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:13px 18px;border-bottom:1px solid rgba(255,255,255,.07);background:rgba(15,35,25,.58)}.chat-contact{display:flex;align-items:center;gap:10px;min-width:0}.chat-contact .initial{width:36px;height:36px}.chat-contact>div{display:flex;flex-direction:column;min-width:0}.chat-contact b{font-size:11px}.chat-contact small{color:#748078;font-size:7px;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-state{display:flex;align-items:center;gap:10px}.chat-state>span{font-size:7px;color:var(--mint);letter-spacing:.1em;text-transform:uppercase}.chat-state button{border:1px solid rgba(215,195,147,.24);border-radius:11px;background:rgba(215,195,147,.1);color:var(--gold);padding:9px 11px;font-size:8px;cursor:pointer}.chat-state button.return{color:#aeb9b1;background:rgba(255,255,255,.04);border-color:rgba(255,255,255,.1)}
.chat-agent-bar{display:flex;align-items:center;gap:10px;padding:10px 18px;border-bottom:1px solid rgba(121,210,176,.1);background:rgba(30,81,60,.12)}.chat-agent-bar .agent-orb{width:22px;height:22px}.chat-agent-bar p{margin:0;display:flex;flex-direction:column}.chat-agent-bar b{font-size:8px;color:#dce7df}.chat-agent-bar small{font-size:7px;color:#738178;margin-top:3px}.chat-agent-bar.human{background:rgba(215,195,147,.065);border-bottom-color:rgba(215,195,147,.12)}.human-presence{display:grid;place-items:center;width:23px;height:23px;border-radius:50%;background:var(--cream);color:#112219;font-size:9px;font-weight:800}
.chat-messages{overflow:auto;padding:24px 22px;scrollbar-width:thin;scrollbar-color:rgba(215,195,147,.16) transparent}.message-line{display:flex;margin:0 0 9px}.message-line.customer{justify-content:flex-start}.message-line.agent,.message-line.human{justify-content:flex-end}.message-bubble{position:relative;max-width:78%;padding:10px 12px 8px;border:1px solid rgba(255,255,255,.09);border-radius:5px 15px 15px 15px;background:linear-gradient(145deg,rgba(255,255,255,.075),rgba(255,255,255,.035));box-shadow:0 8px 24px rgba(0,0,0,.1)}.message-line.agent .message-bubble{border-radius:15px 5px 15px 15px;border-color:rgba(121,210,176,.16);background:linear-gradient(145deg,rgba(38,92,68,.32),rgba(19,50,36,.23))}.message-line.human .message-bubble{border-radius:15px 5px 15px 15px;border-color:rgba(215,195,147,.2);background:linear-gradient(145deg,rgba(97,84,52,.28),rgba(43,52,36,.24))}.message-bubble>span{display:block;color:var(--gold);font-size:6px;letter-spacing:.12em;margin-bottom:6px}.message-bubble p{font-size:9px;line-height:1.55;color:#d8ded9;margin:0;padding-right:20px}.message-bubble time{display:block;text-align:right;color:#68766d;font-size:6px;margin-top:5px}.message-line.agent .message-bubble time{color:#78a994}.audio-message{display:flex;align-items:center;gap:8px;margin-bottom:8px}.audio-message button{display:grid;place-items:center;width:28px;height:28px;border:0;border-radius:50%;background:rgba(215,195,147,.14);color:var(--gold);font-size:8px}.audio-message>i{height:22px;display:flex;align-items:center;gap:2px}.audio-message>i em{display:block;width:2px;height:10px;background:#829087;border-radius:2px}.audio-message>i em:nth-child(2n){height:17px}.audio-message>i em:nth-child(3n){height:8px}.audio-message>span{font-size:6px;color:#7b8880}.transcript-label{display:block;color:var(--gold);font-size:6px;margin-bottom:4px}
.chat-composer{display:grid;grid-template-columns:30px 1fr 30px auto;gap:8px;align-items:end;padding:12px 14px;border-top:1px solid rgba(255,255,255,.07);background:rgba(13,31,22,.78)}.chat-composer textarea{min-height:39px;max-height:100px;resize:none;border:1px solid rgba(255,255,255,.08);border-radius:13px;background:rgba(255,255,255,.045);color:var(--cream);font-size:9px;padding:12px}.chat-composer textarea:disabled{opacity:.5}.composer-tool{height:38px;border:0;background:transparent;color:#829087;font-size:16px;cursor:pointer}.send-chat{height:39px;border:1px solid rgba(215,195,147,.25);border-radius:12px;background:linear-gradient(110deg,rgba(215,195,147,.19),rgba(121,210,176,.1));color:var(--gold);font-size:8px;padding:0 13px;cursor:pointer}.send-chat:disabled{opacity:.35;cursor:not-allowed}
.conversation-intelligence{border-left:1px solid rgba(255,255,255,.075);padding:18px;overflow:auto}.intelligence-title,.suggestion-head{display:flex;justify-content:space-between;align-items:center}.ai-live{display:flex;align-items:center;gap:5px;color:#708078;font-size:6px;text-transform:uppercase;letter-spacing:.1em}.ai-live i{width:5px;height:5px;border-radius:50%;background:var(--mint);box-shadow:0 0 8px var(--mint)}.lead-reading{display:grid;grid-template-columns:61px 1fr;gap:12px;align-items:center;margin:18px 0}.lead-score{display:grid;place-items:center;width:58px;height:58px;border-radius:50%;background:conic-gradient(var(--mint) 0 82%,rgba(255,255,255,.06) 82%);border:6px solid rgba(8,25,17,.9);outline:1px solid rgba(121,210,176,.14);font-size:18px;font-weight:450}.lead-reading>div:last-child{display:flex;flex-direction:column}.lead-reading>div span{font-size:10px;color:var(--cream)}.lead-reading>div small{font-size:7px;line-height:1.45;color:#75837a;margin-top:5px}
.conversation-signals{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid rgba(255,255,255,.065);border-bottom:1px solid rgba(255,255,255,.065)}.conversation-signals>span{padding:12px 5px;display:flex;flex-direction:column}.conversation-signals>span:nth-child(odd){border-right:1px solid rgba(255,255,255,.065)}.conversation-signals>span:nth-child(-n+2){border-bottom:1px solid rgba(255,255,255,.065)}.conversation-signals small{font-size:6px;color:#68766d;text-transform:uppercase;letter-spacing:.1em}.conversation-signals b{font-size:8px;margin-top:5px}
.ai-conversation-summary,.detected-action,.suggestion-panel{padding:16px 0;border-bottom:1px solid rgba(255,255,255,.065)}.ai-conversation-summary>p:last-child{font-size:8px;line-height:1.6;color:#8c9990;margin:10px 0 0}.detected-action{display:flex;flex-direction:column}.detected-action>b{font-size:10px;margin:9px 0 4px}.detected-action>small{font-size:7px;color:#7a877e}.detected-action>button{align-self:flex-start;border:0;background:transparent;color:var(--gold);font-size:7px;margin-top:12px;padding:0;cursor:pointer}.suggestion-head button{border:0;background:transparent;color:var(--gold);cursor:pointer}.suggestion-panel>div:last-child{display:flex;flex-direction:column;gap:7px;margin-top:12px}.suggestion-panel [data-suggestion]{border:1px solid rgba(255,255,255,.07);border-radius:11px;background:rgba(255,255,255,.025);color:#9ba69f;text-align:left;font-size:7px;line-height:1.5;padding:9px 10px;cursor:pointer}.suggestion-panel [data-suggestion]:hover{border-color:rgba(215,195,147,.22);color:var(--cream);background:rgba(215,195,147,.05)}.customer-link{width:100%;display:flex;justify-content:space-between;border:0;background:transparent;color:#88958c;font-size:8px;padding:16px 0 4px;cursor:pointer}.customer-link span{color:var(--gold)}

.journey-row{
  display:grid;
  grid-template-columns:42px minmax(220px,1fr) 190px 40px;
  gap:16px;
  align-items:center;
  min-height:92px;
  border-bottom:1px solid rgba(255,255,255,.065);
}

.journey-row:last-child{border-bottom:0}
.journey-row .journey-card-head{display:block}
.journey-row .journey-copy h3{font-size:12px;margin:0 0 6px}
.journey-row .journey-copy p{font-size:9px;color:var(--muted);line-height:1.5;margin:0;max-width:520px}
.journey-row .journey-card-stats{margin:0;padding:0;border:0;justify-content:flex-end}

.campaign-list{
  display:block;
  padding:0 22px;
  border-radius:22px;
  overflow:hidden;
}

.campaign-row{
  display:grid;
  grid-template-columns:38px minmax(280px,1fr) minmax(360px,.9fr);
  gap:18px;
  align-items:center;
  min-height:142px;
  border-bottom:1px solid rgba(255,255,255,.07);
}

.campaign-row:last-child{border-bottom:0}
.campaign-rank{font-size:11px;color:rgba(215,195,147,.48);letter-spacing:.12em}
.campaign-main{min-width:0}
.campaign-main h3{font-size:15px;margin:8px 0 5px}
.campaign-main>p{font-size:9px;color:var(--muted);line-height:1.5;margin:0 0 15px}
.campaign-row .campaign-progress{max-width:520px}
.campaign-row .campaign-results{
  display:grid;
  grid-template-columns:repeat(5,1fr);
  gap:10px;
  margin:0;
  padding:0;
  border:0;
}
.campaign-row .campaign-results b{font-size:12px;white-space:nowrap}

@media(max-width:1180px){
  .inbox-workspace{grid-template-columns:minmax(235px,280px) minmax(420px,1fr)}
  .conversation-intelligence{display:none}
  .bi-pulse{grid-template-columns:210px 1fr}.bi-forecast{grid-column:1/-1;border-left:0;border-top:1px solid rgba(255,255,255,.07);padding:20px 0 0;display:grid;grid-template-columns:1fr auto;align-items:center}.bi-forecast>small,.bi-forecast>.confidence{grid-column:2}.bi-forecast>.confidence{grid-row:1;margin:0}.bi-analysis-row{grid-template-columns:1fr}.bi-analysis-row>.bi-block+.bi-block{border-left:0;border-top:1px solid rgba(255,255,255,.075)}
  .dashboard-filters{grid-template-columns:1fr 1fr}.filter-reset{min-height:42px}.operations-surface{grid-template-columns:1fr}.operation-column+.operation-column{padding-left:0;margin-left:0;border-left:0;border-top:1px solid rgba(255,255,255,.07)}
  .metric-ribbon{grid-template-columns:1fr 1fr}
  .metric-ribbon .metric:nth-child(3),
  .metric-ribbon .module-stat:nth-child(3){border-left:0;border-top:1px solid rgba(255,255,255,.07)}
  .metric-ribbon .metric:nth-child(4),
  .metric-ribbon .module-stat:nth-child(4){border-top:1px solid rgba(255,255,255,.07)}
  .segment-panel{grid-template-columns:1fr 1fr}
  .segment-panel>.eyebrow,.segment-insight{grid-column:1/-1}
  .crm-layout,.client-table-panel{min-width:0}
  .campaign-row{grid-template-columns:32px 1fr}
  .campaign-row .campaign-results{grid-column:2;padding-bottom:18px}
  .journey-row{grid-template-columns:42px 1fr 145px 38px}
}

@media(max-width:850px){
  .inbox-workspace{grid-template-columns:minmax(205px,245px) minmax(360px,1fr);border-radius:19px}
  .inbox-presence{display:none}
  .chat-state>span{display:none}
  .chat-head{padding:11px 13px}
  .chat-state button{padding:8px 9px}
  .chat-messages{padding:18px 14px}
  .message-bubble{max-width:88%}
  .bi-pulse{grid-template-columns:1fr}.bi-kpi-strip{grid-template-columns:1fr 1fr}.bi-kpi-strip button:nth-child(2){border-right:0}.bi-kpi-strip button:nth-child(-n+2){border-bottom:1px solid rgba(255,255,255,.075)}.decision-line{grid-template-columns:30px 1fr}.decision-line>.add-button{grid-column:2;justify-self:start}.bi-stream-row{grid-template-columns:1fr}.bi-stream-row>section+section{border-left:0;border-top:1px solid rgba(255,255,255,.075)}.heatmap{grid-template-columns:38px repeat(8,minmax(28px,1fr));overflow:auto}.heatmap-note p{display:none}.intelligence-head>p{display:none}
  .dashboard-filters{grid-template-columns:1fr}.dashboard-filters label{border-right:0;border-bottom:1px solid rgba(255,255,255,.06)}
  .rhythm-chart{grid-template-columns:1fr}.rhythm-copy{display:none}.pulse-heading{align-items:flex-start}.pulse-orbit{width:62px;height:62px}.pulse-insight{grid-template-columns:28px 1fr}.pulse-insight button{grid-column:2;justify-self:start}
  .segment-panel{grid-template-columns:1fr}
  .journey-row{grid-template-columns:38px 1fr 36px;padding:14px 0}
  .journey-row .journey-card-stats{grid-column:2;justify-content:flex-start}
  .campaign-row{grid-template-columns:1fr;padding:18px 0}
  .campaign-rank{display:none}
  .campaign-row .campaign-results{grid-column:1;grid-template-columns:repeat(3,1fr);padding:0}
}